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提醒:Godaddy为故障赔偿用户1个月

前天的NS解析故障已经过去了,Godaddy确认是由内部故障引起。虽然一位黑客组织成员还在发布消息说是他的“杰作”,不过更像是在恶搞。

Godaddy为故障向用户道歉,并给受影响的用户1个月的赔偿。Godaddy的用户会收到一封邮件,在最后有按钮,点击即可,7天内有效。注意查看下。

这是邮件全文:

Dear ***,

We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.

We let you down and we know it. We take our responsibilities – and the trust you place in us – very seriously. I cannot express how sorry I am to those of you who were inconvenienced.

The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented a series of immediate measures to fix the problem.

At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.

As a result of this disruption, your account will be credited for the value of 1-month of service for each of your active/published sites. This credit will be available to you for the next 7 days. Please click the button below to redeem your credit.

It’s an honor to serve you. Thank you for the opportunity to re-earn your business and trust.

As always, please call us 24/7 at 1-480-505-8877 — anytime, for any reason.

Sincerely,

Scott Wagner
CEO
GoDaddy.com


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